IT Network Support London

Speedster IT provides outstanding IT Network Support London and the South East.

Speed-7We deliver a comprehensive and unrivalled IT Network Support which is  24/7 for those businesses that operate outside normal working hours. At Speedster all our IT Network Support agreements are based on a flat monthly fee that includes unlimited access to our helpdesk. At Speedster IT we have been delivering  a pro-active approach to London’s IT Network Support for many years. We use a combination of software and hardware to provide alerts that act as an early warning system. These alerts provide us with important notifications of any need for attention and we often resolve and enhance without you ever realising there was an issue.

What our clients say

BP logo“I’ve have been a Speedster’s customer for nearly 5 years, their commitment to provide a top quality services is outstanding.” – Mehdi Chenoufi, BP & Joint Venture

Our Role in IT Network Support London

Speedster IT know the importance of speed, so we respond to any requirements quickly and efficiently. Our helpdesk is so accessible that you will feel that we have become your IT department handling everything relating to IT. At Speedster IT, We don’t just prevent and resolve issues, our helpdesk regularly helps a business to define an IT Strategy, Manage change, identify productivity drains and educate users.

Speedster IT Network Support London and South East in Summary:

  • Proactive remote IT support. We solve 90% of all problems remotely
  • Speedy helpdesk, providing you with unlimited access to a technical helpdesk
  • Onsite Monitoring to allow us to pre-empt problems
  • Personal Account Management – regular reviews to look for any improvement opportunities
  • Flat-fee charging, a single cost for everything

Speedster IT SLA’s and response times

The response time measures how long it takes Speedster to respond to a support request raised via the Speedsters online support system or via a phone call to the helpdesk  Guaranteed response times depend on the priority of the item(s) affected and the severity of the issue. They are shown in this table:
                                  Issue severity             (see Severity levels section, below)
Fatal Medium Minor
Item priority 15 minutes 30 minutes 4 Hours
Speedster IT helpdesk regularly measures our average issue resolution and is currently delivering a responsive time within 30mins for medium and minor requests.

If you would like more information or would like to set up a meeting to discuss any requirements you may have in more detail then either phone 0203 011 1234 or e-mail [email protected].