IT Service Desk Analyst (1st Line)

IT Support Jobs London – Central London IT Service Desk Analyst – It Support Jobs London No Experience – Entry Level It Support – IT Service Desk Analyst (1st Line)

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We’re looking for a highly motivated individual to join our team as an IT Service Desk Analyst in Aldgate, central London, E1 . This is the perfect opportunity if you have no experience, and want your first taste of working with high-end clients!

The individual must be able to work under pressure in a demanding but rewarding environment. They should also have good communications skills and the ability to interact with others easily on an interpersonal level

The ideal candidate will be someone with a can-do attitude and the ability to take initiative. They must also have excellent customer service skills, as well as good listening abilities.

A successful individual would not only meets these criteria but they’ll bring new perspectives

Essential Requirements

  • Being the first point of contact for customers seeking technical assistance over the phone or email;
  • Qualifying and documenting the problems raised by customers;
  • Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
  • Provide on-site support for client networks and applications across the UK.
  • Provide remote and telephone support for client networks and applications.

Highly Beneficial

  • Windows 7,8 & 10 Administration & Support
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s
  • Understand cabling needs for IT/Telephone System Jobs
  • Strong communication and customer service skills.
  • Ability to quickly learn new applications and technologies
  • Able to install, configure, upgrade and relocate PC hardware, software and print devices.
  • Experience of Windows XP, Vista, 7, 8, 10, Office 2003 – 2016 problem solving.
  • Experience of PC hardware troubleshooting and problem solving.
  • Microsoft Office 365 experience an advantage.
  • Basic Administration of Exchange Server and mobile email technologies.

This is a great opportunity for anyone who wants to start their career in IT, with no experience necessary on-the-job training, the opportunity to learn new skills & grow your career. So don’t miss out, apply today!

Contact us with your CV

Job Category: IT Service Desk Analyst
Job Type: Full Time
Job Location: Central London

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