7 Signs You Need a New IT Support Company

One of the most frightening things for a business is getting hacked. Not only can company secrets leak out for everyone to see, but it means information about your customers becomes public as well. Almost half of all businesses have reported some kind of security breach or attack in the past year, and those numbers increase with the size of the business. Cybersecurity is but one job for your IT support company, but as your business grows, so should your support network. Here are seven signs it’s time for an upgrade in your IT support.

The Same IT Support Issues Keep Popping Up

Problems are always going to come up whether your employees are remote working or based onsite, or when your business uses the same systems day in and day out. But if you’re constantly having to call in your IT support team or account manager for the same issues that they keep fixing, then they might be the problem. Your supplier should regularly review your company’s requests and find permanent fixes for repeat offenders. They should also be monitoring your systems and correcting issues before one of your employees even notices them. Your business should never stall to a stop because your IT support company has failed you.

Your Current IT Support Company are Never On Time

When you do need help, the last thing you want is to shut down your business for the day while IT support tries to figure out what’s wrong. The average time a customer has to wait before their support ticket is resolved is three days and ten hours. For a business, that’s 82 hours of trying to manage a problem that could potentially mean a loss in revenue. Always keep in communication with your IT support to keep track of what could be taking so long with resolving a problem.

You Need a Larger IT Support Team Structure

One reason your IT support company takes so long to get to your problems might be that your business has outgrown them. As your business matures and develops, it will also expand outward with new departments, systems, and offices. The same IT support that serviced your business at the beginning will be insufficient for a growing company. Hopefully, your provider will let you know in advance that they can no longer provide the kind of support your company now needs. If not, don’t be afraid to cut the cord and invest in new support

Your Business Security Needs an Upgrade

Sometimes, investing in a new IT support company happens because you need a new security system that’ll protect your business better. Maybe your business is handling larger financial transactions and you want to ensure your customers that their money is secure. Or maybe you’ve had recent cyberattacks that breached the security you already had. Setting up multi-factor authentication can help with security. MFA blocks out 99.9% of account hacks by requiring specific information to log in, such as IP address, physical safety tokens, or pin codes that expire.

Your Current Provider Does Not Know Your Industry

Interacting with your supplier makes sense when there’s a problem you need to be fixed. But what about when everything is fine? There are several reasons to keep in touch even when nothing is wrong. For one, it’s important to keep them up to date with changes other companies are making and how your business should adapt. Second, whenever you have a plan to use a new system or make some kind of big change, you should consult with your IT support company. If your IT support company only exists to patch issues that come up and makes no effort to communicate otherwise, then it’s probably time to look for help elsewhere.

Your Current IT Support Company Needs Fixing Up

As a business owner, you’re always looking for the next best thing in terms of improving sales or managing your staff. However, computer systems are complicated, which is why you rely on your IT support company to help install and monitor those systems. It only makes sense then, that the same IT support will make investments in new technologies for their own company. After all, those technologies are improving almost daily. This includes taking the time to train their employees with new support systems as well as your business’s employees on how to use a new ticketing system. A well-managed IT support company will have to evolve constantly to meet the needs of their customers. If they aren’t, you’ll have to start looking for one that will.

Not Understanding How Your Current Company Works

One of the biggest mistakes you’ll make when dealing with IT support is not taking the time to understand how they operate, especially if you’re underestimating or overestimating what they can provide for your business. An IT company shouldn’t be there just to patch up problems but also to prevent those problems from popping up. They should also meet with you regularly to explain new software, updates, and to see how they can improve your customer service experience. Before you even invest in an IT support company, you should know what you’re getting into. Is this supplier providing more support than your business currently needs? Are they large enough to handle multiple offices, cyberattacks, and frequent communication? Not only should you take the time to assess what type of outsourced it support your business actually needs, but your IT company might offer multiple package tiers to address this concern.

Choose the Best Protection for Your Business

Your company will hopefully always be evolving, and so should your IT support company. Don’t feel obligated to stick it out with the same one if they aren’t making the same growth you are. You deserve protection and support that matches what you put into your business. Some of the services you should look into investing in, include secure wifi, cloud services, and IT consultancy. Please View our IT Support Guide & Handbook or alternatively you can get in touch with us to receive a FREE IT Support Audit, Just fill in the form below and one of our IT Support staff will be in touch.