Unlimited it helpdesk ticketing system and onsite offsite IT support for London companies
We know software and hardware doesn’t always work the way you want. Things can go wrong at any point, which isn’t helpful when you’re up against the clock on a client deadline. With our IT helpdesk/service desk support service, you can take the stress out of technical difficulties.
Whether you need onsite or offsite support, a whole team, or an occasional extra pair of hands, we have a range of options. We’ll be sure to have something that suits your business’s needs, customer experiences, and budget.
Our IT Helpdesk Role
Our IT helpdesk team is made up of experts in all areas of IT and customer service. Our people will quickly assess your requirements and the resolutions you need, whilst keeping you updated as they progress. Unlike other information technology helpdesk providers, we offer unlimited calls and ticket logging as standard. So you can test the experts all you like without racking up hidden costs.
We offer remote ticket management and onsite support, whichever is fastest and more convenient for you. As our team is based in Central London, we can work onsite easily. We like to know the companies we work with so mobile phone numbers of senior staff will be issued to management.
Your servers and the software on them are monitored by our responsible team so they will normally fix a problem before you even know about it. However, if you notice anything wrong it can be reported by phone, email, or on our client portal at any time.
Not only do our team provide expert customer support onsite and remote support, but we are also Microsoft Gold Certified partners, meaning we are at the forefront of their business products, keeping up to date with the latest releases, training, and new Microsoft Cloud products.
Our IT helpdesk team is recognised for their expertise and provide bespoke support services to a wide range of different industries, we do specialise in IT support for the hospitality industry and have worked with some of London’s top restaurants, bars, hotels, and pubs but not limited to Professional Services, Finance, Healthcare and Not for Profits.
A 24/7 IT Helpdesk
We have many 24/7 customers, especially in the hospitality sector, and for these organisations having their IT and Internet monitored and remotely dealt with is critical. Most of our clients find they require 24/7 on call it support services, however, some choose ad hoc 24-hour coverage. Speedsters 24 hour it support service gives you access to our experienced team when your business needs it most, remotely, or onsite in emergencies, we respond to your business needs.
For a monthly fixed fee per user, our IT helpdesk service includes:
- 24/7 IT helpdesk for remote support
- Unlimited helpdesk support
- Monthly reports detailing how many calls were logged and trend analysis
- SLA’s for incident response and resolution
- Live Chat Facility