Recognising the ongoing and increased uncertainty that Coronavirus (COVID-19) is causing around the UK, our highest priority is the health and well-being of our employees. With that in mind, we wanted to update you on the actions we have taken in response to the pandemic.
- We will be stopping scheduled site visits; your account manager or support manager will contact you to discuss this directly.
- Onsite support will only be completed for P1 Critical issues e.g. total site failure etc, we won’t be attending for anything less but can still provide remote support where considered appropriate.
- Our team will be moving into a full DR solution with home working and remote support. We recommend customers email firstname.lastname@example.org their support requests.
I would also ask our customers to understand that our support team is currently handling a three-fold increase in support requests due to so many customers wanting working from home configuration or assistance on systems and platforms they have never tested. With this in mind, we are asking our customer base to understand while we work as quickly as possible to resolve getting remote working in place alongside other support requests.
Laptops – we have seen stocks of laptops almost completely sold out and prices rise at major distributors, wholesalers and resellers as companies purchase for remote working. Nevertheless, if you are considering purchasing laptops please do contact your account manager and we will try and source for you.
Our teams pride themselves on providing the best IT support service we possibly can and trust the arrangements we are taking will maintain support services for all our customers.
I’d like to thank you for the trust and support you have in us.