As the number of small-to-medium sized businesses (SMBs) needing quick IT resolutions has soared, the demand for outsourced IT support has grown rapidly. There are no surprises here, as outsourcing IT support comes with many great perks. Cost-effectiveness is a top one. It takes less time and money to call in trained professionals to deal with problems than it does to train your own experts.

In this blog, we’re going to tell you a story about a company we know. They lost just under £20K to hackers through an email spoofing attack. The hackers impersonated one of the company’s senior figures and tricked one of their employees into transferring them the money. Most of the hackers’ plan were carried out using information on the company that’s publicly available, and by exploiting human error. They didn’t need lots of technical knowledge. And that’s scary.

If you’re a small to medium-sized business and considering a new IT support company, you know how difficult this decision can be. How can you judge their technical capability when you’re not an IT expert yourself? It’s vital you make the right decision, as your tech support provider will become a virtual team within your business.