7 Hospitality IT Procurement Trends to Watch in 2024

Exploring Hospitality IT Procurement Trends in 2024 – Understanding the Importance of Procurement in the Hospitality Industry

In the ever-evolving landscape of hospitality IT procurement, it is paramount to keep a keen eye on the current trends that will influence the Hospitality IT support industry moving forward into 2024 and beyond.

At Speedster IT our team of seasoned expert hospitality procurement specialists have noticed an emerging pattern among our clients – placing a heightened emphasis on the IT security, WI-FI, latest hospitality tech of their establishments in 2024.

Astute London hospitality leaders are discovering ways to empower their workforce with IT procurement technology that enhances business processes, empowers there staff, improves guest experiences and improves onsite security.

Hospitality IT Trends 2024 - Hospitality IT Security - Speedster IT

Trend 1. Hospitality IT Security

Hospitality IT security is a critical aspect of the industry that cannot be overlooked. With the increasing digitization of services in hotels, restaurants and resorts and the growing threat of cyber attacks, ensuring robust cybersecurity measures is more important than ever.

Switching from Simple Routers/Firewalls to Affordable Enterprise Models from Watchguard

Switching from simple routers and firewalls to enterprise-grade security solutions is becoming increasingly crucial for the hospitality industry. With cyber threats on the rise, hospitality businesses need robust network protection to safeguard their guests' data and ensure smooth operations.

Regular IT security audits and staff training on cybersecurity best practices are also crucial steps in maintaining a secure IT environment within the hospitality industry.

What are the risks of using simple routers/firewalls in hospitality environments?

The transition from basic routers to WatchGuard firewall solutions empowers hospitality businesses to proactively defend against malicious attacks and maintain compliance with industry regulations.

If you don’t make the switch, you could risk your business falling prey to cyber attacks and, at worst, a data breach. By switching to WatchGuard's enterprise models, establishments can benefit from enhanced threat detection, intrusion prevention, and secure connectivity features that are essential for safeguarding sensitive guest data and maintaining operational continuity.

WatchGuard offers affordable enterprise models specifically designed for the hospitality sector. These enterprise firewall solutions provide advanced security features to protect against evolving cyber threats, ensuring a secure network environment for both guests and staff.

By investing in WatchGuard security appliances, hospitality businesses can enhance their cybersecurity posture and mitigate risks associated with data breaches and network vulnerabilities.

WatchGuard's tailored firewall solutions offer comprehensive protection, making them an ideal choice for hospitality businesses looking to fortify their networks without breaking the bank.

Hospitality IT Trends 2024 - 10g Wi-Fi - Speedster IT

Trend 2. Hospitality 10g Wi-Fi Networks are More Affordable

As more businesses and establishments look to enhance their customer experience, investing in advanced Wi-Fi networks has become a top priority. With gigabit speeds and superfast wireless connections, hotels, restaurants, and other hospitality venues can now offer guests a seamless online experience like never before.

The shift towards 10g wireless internet is not just about speed; it's about meeting the demands of today's tech-savvy consumers who expect nothing but the best when it comes to connectivity. These cutting-edge networks are reshaping the landscape of hospitality by enabling innovative services and experiences that were previously unimaginable.

Hospitality IT Trends 2024 - Hospitality AI - Speedster IT

Trend 3. Hospitality AI

Hospitality AI is revolutionizing the way businesses in the industry operate, and AI is at the forefront of this transformation.

AI assistants that seamlessly integrate into your current CCTV setup and POS system to monitor customer journeys and interactions with your staff and becoming popular.

One of the key benefits of using AI is its ability to track Steps of Service Durations, allowing businesses to streamline their processes and improve efficiency. By identifying operational bottlenecks, AI helps businesses address issues promptly and deliver a seamless dining experience to customers.

AI’s advanced technology enables businesses to optimize space utilization and increase passerby conversion rates. By analysing customer flow and behaviour patterns, AI provides valuable data that can be used to enhance marketing strategies and drive foot traffic.

By combining visual analytics with operational data, AI provides a more comprehensive understanding of your hospitality business.

Hospitality IT Trends 2024 - StarLink - 5G Technology - Speedster IT

Trend 4. Hospitality 5G & Star Link

The hospitality industry is on the brink of a technological revolution with the integration of 5G and Starlink internet services.

By providing reliable and high-speed internet connectivity even in remote locations, resorts can offer uninterrupted online services to their guests. This opens up new possibilities for immersive guest experiences and efficient operations.

The benefits of 5G technology and Starlink internet extend beyond just connectivity. They pave the way for innovative services such as augmented reality (AR) tours, virtual concierge assistance, and personalized recommendations based on guest preferences. These technologies are not just about speed; they are about enhancing every touchpoint of the guest journey.

Hospitality IT Trends 2024 - Back of House Technology Innovation - Analytics - Speedster IT

Trend 5. Back of House Technology Innovation – Analytics

Hospitality analytics is not just about front-end customer experience; it extends to enhancing efficiency and streamlining processes behind the scenes. Today, back office technology plays a crucial role in automating tasks, managing inventory, optimizing workforce scheduling, and improving overall operational efficiency.

Back of house technology innovations are revolutionizing how hospitality businesses operate. By leveraging analytics software and hospitality management software, establishments can make data-driven decisions that drive performance and profitability.

Hospitality IT Trends 2024 - Hospitality QSR Tech - Speedster IT

Trend 6. Hospitality QSR Tech

From efficient order processing to seamless payment options, hospitality QSR tech is revolutionising the way fast food establishments operate.

With features like self-service kiosks, mobile ordering apps, and contactless payment options, QSRs can cater to the evolving needs of their tech-savvy customers.

As restaurant technology trends continue to evolve, we can expect to see even more innovative tech solutions being adopted by Quick Service Restaurants.

Whether it's implementing AI-driven menu recommendations or using data analytics for targeted marketing campaigns, hospitality QSR tech is paving the way for a more efficient and customer-centric dining experience.

Hospitality IT Trends 2024 - Ditching onsite Till Servers - iPads & Square POS - Speedster IT

Trend 7. Ditching onsite Till Servers – iPads & Square POS

The introduction of iPad POS systems for restaurants and Square POS for the hospitality industry has ushered in a new era in restaurant management software.

With features such as digital menus, iPad ordering systems, and seamless point-of-sale transactions, these solutions are streamlining processes and enhancing customer experiences.

As more establishments adopt this trend, it is evident that the future of hospitality lies in harnessing technology like iPad and Square POS systems to deliver a more efficient, customer-centric experience.

Embracing these Trends to Stay Ahead of the Curve and Drive Success in Hospitality Procurement

While new technology and innovation often steal the spotlight, it is crucial for hospitality businesses to ensure that their current tech stack is user-friendly and secure.

In an industry that already operates on razor-thin margins, it is essential to stay competitive and drive success in hospitality procurement. Businesses must embrace these trends and prioritise user-friendly advanced secure technology to effectively navigate the industry's challenges.

If you're seeking guidance from seasoned hospitality IT procurement specialists and engineers, look no further than Speedster IT's London team. Don't hesitate to reach out to us for expert advice and support tailored to your specific needs.